This incident has been resolved and all files are now populated with data. If you are experiencing any data loss for 10/17, please reach out to support@compeat.com
Posted Oct 18, 2019 - 15:44 CDT
Monitoring
The fix has been implemented and all capability is now restored for all customers. Please refrain from manually re-polling any missing data for 10/17 as we continue to monitor. Next update will be posted when we have the all clear from Development for Advantage repolls.
Posted Oct 18, 2019 - 10:29 CDT
Identified
We have identified the issue on this server. As a result of measures we are taking to solve this issue, a sampling of our customers will experience an inability to log into their Compeat products.
Posted Oct 18, 2019 - 10:06 CDT
Investigating
We are currently investigating reports of performance and polling issues on a single server. This is leading to degraded performance for a handful of customers. An update will be provided within one hour (10:30am CST).
Posted Oct 18, 2019 - 09:37 CDT
This incident affected: Polling (API polling) and Advantage, Workforce, RADAR.
